FAQ'S

WHAT IS MY HAUTE?

My Haute is a family-owned business based in Auckland, New Zealand, providing you with the finest selection of authentic pre-loved designer bags and accessories from your most coveted design houses. We also provide a range of designer related services; including spa treatments, consignment, as well as an online and in-house authentication & valuation service. We are the chosen Authenticator of New Zealand and Australia's #1 pre-loved designer fashion marketplace 'Designer Wardrobe' when they require authentication of a luxury piece listed on their site. We also work with insurance companies on claims, new policies and policy updates and work with leading resellers and auction houses, including time-honoured Webb's. We are recognised by the New Zealand Judicial System as an expert in Designer Handbags & Accessories, can provide documentation and guidance in the instance where a replica item has been purchased and also assist with the New Zealand police in obtaining a refund where a non-authentic item has been purchased.

Haute translated literally from French means 'high' and is understood to be elevated, upper or fashionably elegant.

HOW IS 'HAUTE' PRONOUNCED?

ARE PRODUCTS SOLD ON THE SITE AUTHENTIC?

Yes. We value the fine craftsmanship and long history of genuine luxury and as collectors ourselves, authenticity is of the utmost importance to us. Every piece we have listed is guaranteed to be 100% authentic designer, has been subjected to an extensive authentication process and comes with our My Haute Carte d'Authenticité. A signed Certificate of Authenticity is available on request, please let us know via the comments section when you place your order if you would like this to be included, or contact us at shop@myhaute.co.nz.

WHAT IS THE 'MY HAUTE CARTE D'AUTHENTICITÉ' AND ARE ORIGINAL RECEIPTS AND ACCESSORIES INCLUDED?

Our My Haute Carte d'Authenticité is our individualised and serialised authenticity card that comes with all of our bags and accessories, guaranteeing your purchase from us is 100% authentic. We always list and photograph any accessories that are included with an item in detail. Where accessories such as a dust bag or original purchase receipt are included, you will find mention of this and be able to see these in the accompanying photos. 

WHERE CAN I PURCHASE YOUR ITEMS AND WHERE CAN I FOLLOW YOU?

Every purchase made from us is gift-wrapped in white acid-free tissue paper and is tied with our personalised ribbon and/or sticker. If you are purchasing a piece as a gift and would like a personalised message included with your gift, you can leave us a note with your message in the comments section when placing your order, or contact us at shop@myhaute.co.nz.

WHERE DO YOU SHIP TO AND DO YOU ALLOW COLLECTION?

WHAT ARE YOUR SHIPPING CHARGES?

WHAT CURRENCY DO YOU USE AND WHAT PAYMENT OPTIONS DO YOU OFFER?

All prices on the site are displayed in New Zealand dollars and we accept Visa, Mastercard, American Express and Paypal Express for credit card payments for New Zealand based customers. If you have a New Zealand bank account and would like to make an online transfer or deposit to our bank account, please select the 'Bank Deposit' option at checkout. For full details on payments, please click here.

DO YOU ALLOW LAY-BY?

We offer the option of lay-by for customers with a New Zealand bank account. A non-refundable 10% deposit is required upon completion of checkout. The remaining balance is due over a maximum period of 6 weeks in either weekly or fortnightly instalments. Please select the 'Bank Deposit' option at checkout and please add a note in the comments section that you wish to lay-by and we will be in touch to confirm your lay-by. If you require greater flexility with your lay-by, please contact us at shop@myhaute.co.nz prior to placing your order.

WHAT IS YOUR RETURNS AND REFUNDS POLICY?

We hope you are pleased with your purchase from us but should you wish to return it, please click here for full details on our returns and refunds policy.

DO YOU OFFER AN AUTHENTICATION/VALUATION SERVICE?

HOW CAN I TAKE CARE OF MY DESIGNER PIECE?

HOW DO I SEND ENQUIRIES TO THE MY HAUTE TEAM?

WHAT ARE THE T&C'S?

WHERE IS THE PRIVACY POLICY?